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Frequently Asked Questions

Getting Started

How do I log in?

First, you'll need to sign up for a membership (Free or Premium). Once registered, go to the login page to log in. We use a secure PIN-based login system. Enter your email address, and we'll send a 6-digit PIN to your inbox. Simply enter the PIN to log in—no password required. If you prefer, you can also set up a traditional password in your account settings.

How do I migrate my guest favorites to my account?

Visit the My Favorite Names page after logging in and click the "Migration" button. This will transfer your cookie-based favorites to your server-saved account storage, making them accessible from any device.

Subscription Plans

How does the Premium trial work?

No credit card is required to start your 7-day Premium trial. When the trial period ends, you will not be charged automatically—your account will simply revert to the Free plan. You can subscribe to Premium at any time during or after the trial.

Can I use the Premium trial more than once?

The Premium trial is available only once per account. If you've already used your trial, you cannot start another one on the same account.

What happens when my trial ends?

Your account will automatically revert to the Free plan—no action required and you won't be charged. Please note that Premium custom lists are not compatible with Free/Guest favorites data, so any names saved in your Premium custom lists will become inaccessible after reverting to Free. We recommend exporting your data before your trial ends if you want to preserve your custom lists.

Can I upgrade from Free to Premium later?

Yes! You can upgrade to Premium at any time from your account page. All your data and favorites will be preserved.

Will my Free plan favorites transfer to Premium?

Absolutely! When you upgrade to Premium, all your existing favorites will be preserved. You'll then be able to organize them into multiple custom lists.

How does the subscription work?

Premium membership operates on a 30-day subscription basis. You'll be billed automatically every 30 days until you cancel. You can cancel anytime, and when you do, a prorated refund will be processed immediately and your Premium access will end right away.

Is there an annual subscription option?

Currently, we only offer a 30-day subscription plan at $4.99. We may consider annual plans in the future based on user feedback.

What happens if I downgrade from Premium to Free?

When you downgrade to Free, your favorites limit will be reduced to 100 names per list. Please note that Premium custom lists are not compatible with Free/Guest favorites data, so any names saved in your Premium custom lists will become inaccessible after downgrading. We strongly recommend exporting your data before downgrading if you want to preserve your custom lists.

Payment & Billing

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, JCB, and Discover through our secure payment processor Stripe. All payment information is encrypted and securely processed.

Is my credit card information stored on your servers?

No, your credit card information is never stored on our servers. All payment processing is handled securely by Stripe, a trusted payment processor. We only receive confirmation of successful payments—your actual card details remain with Stripe.

What happens if my payment fails?

If your payment fails (e.g., expired card, insufficient funds), you'll receive an email notification from Stripe. Your Premium membership will remain active while our payment system automatically retries the payment up to 4 times over approximately one week. During this time, you can update your payment method through your account settings. If all retry attempts fail, your subscription will be cancelled and your account will be downgraded to the Free plan. You can restore your Premium membership at any time by visiting Payment History, updating your payment information, and paying any outstanding invoices—your Premium status will be automatically restored once all payments are completed.

How can I cancel my Premium subscription?

You can cancel your Premium subscription at any time by clicking the "Downgrade to Free Plan" button on your account page. A prorated refund will be processed automatically.

Do you offer refunds?

Yes, we offer prorated refunds when you cancel your Premium subscription. You'll receive a refund for the unused portion of your current billing period (30 days), calculated based on the number of days remaining. Stripe's payment processing fees are deducted from the refund amount.

Account & Data

How many devices can I use at the same time?

You can be logged in on up to 5 devices simultaneously per account. This generous limit allows you to use the service across your phone, tablet, computer, and even share with family members. If you log in on a 6th device, the oldest session will be automatically logged out.

How do I change my email address?

You can change your email address from your account page. We'll send a confirmation link to your new email address to verify the change.

Can I export my favorite names?

Yes! You can export your favorites data from the My Favorites page. This is especially useful before downgrading or if you want to back up your collections.

How do I delete my account?

You can delete your account from the Edit Profile page via "Delete My Account". If you have an active Premium subscription, you'll need to downgrade to Free first and receive your prorated refund. Upon deletion, your personal data will be removed in accordance with our data retention policy.

Policies & Support

Are there any age restrictions?

Yes. You must be at least 13 years old to use this Service. If you are between 13 and 17 years old, you may use the Service only with the involvement and consent of a parent or legal guardian. Users 18 years and older have no age-related restrictions.

How can I contact support?

If you have any questions or need assistance, please contact us and we'll be happy to help.